Washington Metropolitan Transit Authority (WMATA) Improves Customer Service Capabilities through Cloud Services

The Washington Metropolitan Area Transit Authority (WMATA), as part of its strategic planning initiative to improve the transit rider experience, has engaged AST to replace its legacy Customer Relationship Management (CRM) application with a new, state-of-the-art Cloud customer service solution.  The new solution, powered by Oracle Service Cloud and Oracle Social Cloud, will provide fast, accurate customer service across web, e-mail, chat, and social media channels.

Read more about this important partnership between AST and WMATA here.
Posted in Cloud Solutions, CRM, Customer Experience, Customer Relationship Management, Customer Satisfaction, Oracle Service Cloud, Oracle Social Cloud, Press Release

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