Month: December 2018

End-user Focus, Key to Digital Success

People – the prime movers for digital success IDC predicted that by 2017, over 50% of the IT budget would be spent on new technologies and that by 2018, digital transformation would be a key strategy for 67% of the

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Your High CSAT May Not Equal Customer Loyalty

Retail’s death greatly exaggerated The last few years have seen a bevy of high-profile retailers either go bankrupt or close stores across the country, raising concern that brick-and-mortar retailers are doomed. Just this year (January through August 10), roughly 4,379

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