Category: Customer Experience

Join AST and Serene at Premier CX Cloud Conference This Week

modern-sales-logo

AST and Serene, as well as fellow sales leaders from around the globe, are gathered this week at Oracle’s Modern Sales Experience conference in Las Vegas.  The conference, which runs from April 26 through Thursday, April 28, offers hands-on workshops,

Posted in Conference, CRM, Customer Experience, Customer Relationship Management, CX, Sales

Washington Metropolitan Transit Authority (WMATA) Improves Customer Service Capabilities through Cloud Services

The Washington Metropolitan Area Transit Authority (WMATA), as part of its strategic planning initiative to improve the transit rider experience, has engaged AST to replace its legacy Customer Relationship Management (CRM) application with a new, state-of-the-art Cloud customer service solution. 

Posted in Cloud Solutions, CRM, Customer Experience, Customer Relationship Management, Customer Satisfaction, Oracle Service Cloud, Oracle Social Cloud, Press Release

Don’t Forget! Free Webinar Tomorrow: Cloud-Based Approach to Enhancing the Utility Customer Experience

Don’t forget to join AST and Oracle tomorrow, October 15, at 1:00 PM CDT for a free webinar discussing an innovative, cloud-based solution that can improve and enhance your customers’ experiences. Utility companies often face numerous challenges that can derail

Posted in AST, Cloud Solutions, Cloud-Based, CRM, Customer Experience, CX, Industry, Utility, Webinar