Category: Service Cloud

Press Release: AST Successfully Implements Modern Mobile Application for Citizen Requests at City of San Jose

With AST as its implementation partner, The City of San Jose, CA has successfully launched My San Jose, an Oracle cloud-based 311 solution allowing residents to report non-emergency service requests via a modern mobile application. AST’s decades of experience implementing Oracle solutions in

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AST: A Leader in Oracle CX Cloud (Video)

Niken Patel, AST’s Executive Vice President and Commercial Business Head, was interviewed by Oracle during Modern CX World 2017. In the interview, Patel discusses how AST brings value through the intersection of our nine verticals and our focus on multi-pillar

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Washington Metropolitan Transit Authority (WMATA) Improves Customer Service Capabilities through Cloud Services

The Washington Metropolitan Area Transit Authority (WMATA), as part of its strategic planning initiative to improve the transit rider experience, has engaged AST to replace its legacy Customer Relationship Management (CRM) application with a new, state-of-the-art Cloud customer service solution. 

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